The ticket portal isn't working, what can I do?
Your browser should always be updated to the latest version, and cookies (see next point) must be enabled. If it still doesn’t work, the server may be temporarily overloaded due to high traffic. Please try again shortly or place your order by phone at 0711-221105.

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Where can I update my customer data?
There is no customer account area on our website. Data can be updated during each booking via Easy Ticket.

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Use of cookies
Cookies simplify the ordering process, e.g., by saving items in the shopping cart. If you reject cookies, some functions may be limited.

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Are wheelchair seats bookable online?
Yes, wheelchair tickets are available online or at the circus box office. 

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When will I receive my tickets?
Delivery usually takes 3–7 working days. For short-notice orders, pickup at the box office is possible. If you haven’t received your tickets after 10 days, please contact us with your order number.

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From what age do children need a ticket?
Children aged 3 and older need a ticket and their own seat. Children under 3 are free but may only sit on a parent’s lap.

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How long is a performance?
A performance lasts approx. 3 hours including intermission. Subject to program changes.

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Can I take photos or videos?
Photography without flash is allowed. Filming is not permitted due to copyright reasons.

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Is public transport included in the ticket price?
Yes, valid on the day of the show from 3 hours before start time within the VVS area. Info at www.vvs.de

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Is my order secure?
Our order pages use AES-256 encryption. Please keep your browser up to date.

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Further questions?
No problem, just give us a call! Our ticket hotline is available at (0711) 22 11 05. Or email your question to info@musiccircus.de and we’ll get back to you as soon as possible.

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The general terms and conditions (AGB) of Music Circus Concertbüro GmbH apply.
www.musiccircus.de